Help Desk

When my account will be active?

After you make your payment, we will check your information and payment then we will create your radio station and send your login information to your E-Mail in 48 hours. If your account is not still active after 48 hours from payment, you may send an E-Mail to [email protected] or write to our live support.

How can I upload music?

In your control panel menu, you will see “Music Files”. You can upload your music files directly to there by browsing or dropping files to upload box or you may create folders by genre or bpm and upload or move your songs to wherever your want.

How can I make a playlist?

After you uploaded some songs by control panel menu “Music Files”, select the music files by clicking their radio boxes. Then click to “Set Playlist”. After you click to “Set Playlist”, you will see that you may create a new playlist or use existing one.

How can I schedule or edit a playlist?

In your control panel menu, you will see “Playlists”. In this field you can create playlist by “Add Playlist” button. If you click “Edit”, you can change your playlist’s name, you may enable/disable playlist, you can set playlist weight from “Basic Information” tab. From “Source” tab, you can choose the playlist source, you can decide to song playback order. From “Scheduling” tab, you can set when and how playlist should be played. Scheduling options are:

  • General Rotation: Plays all day, shuffles with other standard playlists based on weight.
  • Scheduled: Play during a scheduled time range.
  • Once per x Songs: Play exactly once every x songs.
  • Once Per x Minutes: Play exactly once every x minutes.
  • Once per Hour: Play once per hour at the specified minute.

Also there are Advanced AutoDJ Scheduling Options on this tab:

  • Interrupt other songs to play at scheduled time.
  • Only loop through playlist once.
  • Only play one track at scheduled time.
  • Merge playlist to play as a single track.

How can I upload and schedule an advertising or jingle?

Upload your jingle or advertising to music files (we recommend you to create a folder named like “x advertising” or “x jingle” to be organised.) Then create a playlist by selecting music file(s). After you do it, go to playlist options and schedule the time. You may want to set your advertising or jingle to “Once per x Songs” or “Once per x Minutes”. Or you can use the other timing options.

How can I see my streaming schedule?

In your control panel menu, go to “Playlists”. Click to “Schedule View.”

How can I add my radio to my website?

In your control panel homepage, you will see “Player Embed Code”. You can directly copy this link and paste it to your website. Also, you may create your own player from the internet or you may write your own radio player code as Radiolize uses IceCast 2. So, with your streaming IP you can create radio players manually or you may use 3rd party player generators such as https://muses.org

How can I add request song module to my website?

In your control panel homepage, you will see “Request Embed Code”. Copy and paste it to your website wherever you want it to be seen. Now your listeners will be able to request song from your playlist!

How can I make a live show?

You can make live shows from Web DJ or 3rd Party softwares. But first, you should create a DJ / Streamer Account.

How can I create a Streamer / DJ account?

Go to “Streamer / DJ Accounts” from your control panel menu. Here you can create an account for a DJ or Streamer.

How can I stream online via Web DJ?

Go to “Web DJ” from your control panel menu. First, set your DJ credentials (You should be created a DJ / Streamer Account before). Then add your songs to Playlist 1 and Playlist 2. Then if you click “Start Streaming” you should be On Air. Also you can use your Microphone.

How can I stream online via 3rd party softwares?

Go to “Streamer/DJ Accounts”. At the right side, you will see “Connection Information” box from your control panel menu. On the top of the box, there is IceCast 2 connection information. With that information, you can connect your radio station via 3rd party softwares that supports IceCast 2. There are some nice free streaming softwares. For free software, we highly recommend mixxx, it works fine on Windows, macOS, Ubuntu and Fedora devices. Also, AudioHijack is an amazing software for macOS devices.

If you have any trouble, you can send an E-Mail to [email protected] or write us from Live Chat.